🛡️ Play Smart. Stay in Control.
At lucky98, gambling is entertainment — not a way to make money or solve financial problems. This page outlines our commitment to every player in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan: we want you to enjoy the lucky98 experience safely, within your means, and always in control.
lucky98 is strictly for adults aged 21 and above. Age verification is mandatory for all accounts.
Our Commitments
Responsible gaming is built into the foundations of lucky98 — not treated as an afterthought. These are the six pillars of our player protection programme.
lucky98 enforces a strict minimum age of 21 years for all registered players. Every new account goes through a mandatory identity and age verification process using government-issued Pakistani CNIC or passport. No exceptions. If verification fails, the account is closed and any deposits are returned in full.
Every lucky98 player can set personal deposit limits — daily, weekly, or monthly — directly from their account settings at any time. Once a limit is set, it takes effect immediately. If you request an increase, lucky98 applies a mandatory 7-day cooling-off period before any increase is activated, protecting you from impulsive decisions.
It's easy to lose track of time when you're caught up in a live Andar Bahar session or a tense cricket match bet. lucky98 provides configurable session timers that send you a reminder notification after a set period. You choose the interval — 30 minutes, 1 hour, or 2 hours — and lucky98 keeps you aware of how long you've been playing.
If you feel that gambling is becoming a problem, lucky98's self-exclusion tool allows you to block access to your account for a period of your choosing — from 30 days up to permanent exclusion. During the exclusion period, you will not receive any promotional communications from lucky98, and the block cannot be reversed early.
A reality check is a scheduled pop-up that shows you exactly how much you have wagered and won or lost in a session. Cooling-off periods — from 24 hours to 6 weeks — give you a breather without the permanence of full self-exclusion. Both tools are available immediately from your lucky98 account dashboard.
Our dedicated responsible gaming support team is available around the clock in both English and Urdu. Whether you're in Karachi at midnight or Lahore at dawn, you can reach a real support agent who understands your situation. Reach us at [email protected] — we respond to responsible gaming requests within 1 hour.
Age Verification
Under international gaming standards that lucky98 adheres to, gambling is strictly prohibited for individuals under the age of 21. This is not simply a policy — it is a non-negotiable commitment to player welfare and community responsibility.
When you register a lucky98 account, you are required to confirm your age and submit a copy of your Pakistani CNIC, passport, or other government-issued photo ID. Our verification team reviews every submission. Accounts that cannot confirm the 21+ requirement are permanently closed, and no promotional bonuses are awarded to unverified accounts.
If you are a parent or guardian and you suspect a minor has accessed lucky98 using your device, please contact us immediately at [email protected]. We will investigate and act promptly. We also strongly recommend using parental control software on shared devices to prevent underage access to online gaming platforms.
Player Tools
All of the following tools are available free of charge to every lucky98 account holder. Access them anytime from your account settings or by contacting our support team.
Set a maximum PKR deposit amount per day, week, or month. Limits take effect immediately when reduced, and require a 7-day waiting period to increase. Available in PKR from Rs 500 up to your account tier maximum.
Define the maximum amount you are willing to lose over a set period. Once the limit is reached, lucky98 automatically prevents further betting until the period resets. Protect your bankroll before sessions get out of hand.
Set a hard cap on your daily session duration. When your session time limit is reached, lucky98 will log you out automatically and display a responsible gaming message. You can set this between 30 minutes and 8 hours per day.
Receive on-screen notifications at regular intervals showing your net gaming position for the session — total wagered, total won or lost, and time elapsed. A simple, honest snapshot to keep your perspective grounded.
Request a short-term break of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this period your account is suspended from play. Promotional emails are paused. At the end of the period, your account is automatically restored.
Request exclusion for 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed early under any circumstances. All marketing communications are immediately stopped. This is the most powerful tool available to you.
| Tool | Minimum Period | Maximum Period | Takes Effect | Can Be Reversed? |
|---|---|---|---|---|
| Deposit Limit (Reduce) | Daily | Monthly | Immediately | Yes — 7-day delay to increase |
| Loss Limit | Daily | Monthly | Immediately | Yes — 7-day delay to increase |
| Session Time Limit | 30 minutes | 8 hours/day | Immediately | Yes — anytime |
| Cooling-Off Period | 24 hours | 6 weeks | Immediately | No — must complete period |
| Self-Exclusion | 30 days | Permanent | Immediately | No — irrevocable |
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. lucky98 encourages all players to be honest about their gambling behaviour. If any of the following signs apply to you — or to someone you care about — please reach out to our support team or seek independent professional guidance.
Recognising a problem early is the single most effective step toward addressing it. There is no shame in asking for help. Our team deals with these conversations with complete discretion and genuine care — whether you're a player in Islamabad or anywhere else in Pakistan.
Chasing Losses: Continuing to bet in an attempt to recover money you have already lost, or increasing bet sizes after losing sessions in the hope of a quick recovery.
Gambling Beyond Your Means: Using rent money, utility funds, loan proceeds, or money borrowed from family or friends in Lahore, Karachi, or elsewhere to fund gambling sessions.
Secrecy and Hiding Behaviour: Concealing the amount of time or money you spend gambling from your family, friends, or colleagues, or feeling shame or guilt after gambling sessions.
Emotional Distress: Feeling irritable, anxious, depressed, or restless when you are not gambling, or using gambling as a way to escape stress, personal problems, or difficult emotions.
Loss of Time Control: Consistently spending more time gambling than you planned, being unable to stop during a session even when you intended to, or neglecting responsibilities to gamble.
Preoccupation with Gambling: Constantly thinking about past gambling sessions, planning the next bet, or researching strategies when you should be focused on work, family, or other responsibilities.
Self-Exclusion
If you decide that self-exclusion is the right step for you, here's exactly how to do it. The entire process takes under 5 minutes and takes effect immediately.
Visit lucky98.pro and log in to your registered account using your credentials.
Navigate to Account Settings and select the "Responsible Gaming" tab in the player dashboard.
Select your preferred exclusion duration — 30 days, 90 days, 6 months, 1 year, or permanent.
Confirm your choice. Exclusion is activated instantly. You will receive a confirmation email and all marketing communications will cease immediately.
Responsible gaming and great entertainment are not opposites — they go hand in hand. Set your limits, stay in control, and enjoy everything lucky98 has to offer across cricket betting, live casino, slots, and more.
21+ only. Gambling involves risk. Use our responsible gaming tools to stay in control. Questions? Contact us at [email protected]