🔒 Data Protection & Privacy
At lucky98, we treat your personal data with the same care we apply to your funds — securely, transparently, and strictly on a need-to-know basis. This Privacy Policy explains exactly what we collect, why we collect it, how long we keep it, and what rights you hold over your information as a lucky98 player in Pakistan.
Our Commitment
These six principles shape every data decision we make at lucky98. They sit behind the detailed policy text that follows and reflect our commitment to every player in Karachi, Lahore, Islamabad, and across Pakistan.
All data transmitted between your device and the lucky98 platform is protected by 256-bit SSL encryption — the same standard used by Pakistan's major banks including HBL and Meezan Bank. Your account credentials, payment details, and personal information are never transmitted or stored in plain text.
lucky98 does not sell, rent, or trade your personal data to third-party marketing companies under any circumstances. The information you provide during registration and play is used exclusively to operate your account, process transactions, and comply with our legal and regulatory obligations.
lucky98 collects only the personal data that is genuinely necessary to provide you with our services. We do not collect data speculatively or for undefined future purposes. Every field in our registration and verification process exists because it serves a specific, lawful function.
lucky98 retains your data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data for active players is held for the duration of the account relationship plus a mandatory post-closure period in line with international gaming regulations.
Where lucky98 shares data with third-party service providers — such as payment processors like JazzCash and EasyPaisa, or identity verification providers — we do so only under strict data processing agreements. All partners are vetted for their own data security standards before being engaged.
As a lucky98 player, you hold meaningful rights over your personal data — including the right to access it, correct it, and request its deletion. lucky98 is committed to responding to all data rights requests promptly and without unnecessary barriers or bureaucratic friction.
lucky98 ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every person who uses our online casino and sports betting services at lucky98.pro. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by lucky98.
We understand that players in Pakistan, whether in Karachi, Lahore, Faisalabad, or Islamabad, place significant trust in us when they share their personal information. That trust is not taken lightly. lucky98 has designed its data practices around the principle that your personal data belongs to you, and our access to it is a privilege that comes with clear obligations.
This policy applies to all personal data collected through the lucky98 website, mobile-optimised site, customer support channels, and any other communications between you and lucky98. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
lucky98 acts as the data controller in respect of the personal data collected through this Platform. As data controller, lucky98 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection law and international gaming regulatory standards.
If you have any questions about how lucky98 handles your personal data, or if you wish to exercise any of the rights described in Section 11 of this policy, you may contact our dedicated data privacy team at:
lucky98 collects the following categories of personal data, depending on how you interact with our platform:
lucky98 does not collect special categories of personal data (such as health data, racial or ethnic origin, or political opinions) except where strictly required in the context of responsible gaming assessments, and only with your explicit consent.
lucky98 collects personal data through the following means:
lucky98 uses your personal data for the following specific purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, login data | Contract performance |
| Age and identity verification (KYC) | ID documents, selfie, address proof | Legal obligation |
| Processing deposits and withdrawals in PKR | Financial, transaction data | Contract performance |
| Providing and improving gaming services | Gaming activity, device data | Contract performance / Legitimate interest |
| Fraud and money laundering prevention | Identity, financial, device, IP data | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Gaming activity, communication data | Legal obligation / Legitimate interest |
| Customer support | Communications, account data | Contract performance |
| Sending account and transaction notifications | Contact data | Contract performance |
| Promotional communications (where consented) | Contact, gaming preference data | Consent |
| Legal and regulatory compliance | All categories as necessary | Legal obligation |
lucky98 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human oversight, except where required by anti-fraud or anti-money-laundering obligations, and subject to your right to request human review of any such decision.
lucky98 processes your personal data on one or more of the following legal bases:
Where processing is based on your consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact us at [email protected].
lucky98 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:
To process your PKR deposits and withdrawals, lucky98 shares the minimum necessary financial data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and selected cryptocurrency payment processors. All payment partners are bound by strict data processing agreements and their own regulatory obligations.
To fulfil our KYC obligations, lucky98 works with specialist identity verification and fraud-screening partners. Your identity documents and biometric data may be processed by these partners solely for the purpose of verifying your identity and assessing fraud or money-laundering risk. These providers are not permitted to use your data for any other purpose.
Where required by applicable law, court order, or regulatory instruction, lucky98 may disclose personal data to law enforcement agencies, government authorities, or gaming regulators. lucky98 will always seek to limit such disclosures to the minimum data necessary to satisfy the legal requirement.
lucky98 uses third-party cloud hosting, database, and security infrastructure providers to operate the Platform. These providers process personal data on our behalf under data processing agreements that prohibit them from using your data for their own purposes.
Where a player has requested self-exclusion or where lucky98 has reasonable grounds to believe that a player requires responsible gaming support, we may share limited data with recognised responsible gaming organisations to facilitate appropriate intervention and support.
lucky98 retains personal data for as long as is necessary for the purposes described in this policy, subject to the following retention framework:
Upon expiry of the applicable retention period, lucky98 will securely delete or anonymise your personal data so that it can no longer be associated with you.
lucky98 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your lucky98 account has been compromised, contact our support team immediately at [email protected].
lucky98 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit our website. We use the following categories of cookies:
These cookies are essential for the lucky98 platform to function and cannot be disabled. They include session management cookies, login authentication tokens, and security cookies that protect against cross-site request forgery. No personal information collected by these cookies is used for marketing purposes.
With your consent, lucky98 uses analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised wherever possible. It helps us improve the lucky98 experience for all players.
These cookies remember your preferences — such as your preferred language, last visited game category, and responsible gaming settings — so that you do not need to re-enter them each time you visit. Disabling these cookies may reduce the quality of your experience on the platform.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the lucky98 platform. Strictly necessary cookies cannot be disabled without preventing use of the site entirely.
As a lucky98 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Privacy Request". We will respond within 30 days.
Request a copy of all personal data lucky98 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you in your lucky98 account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that lucky98 restrict processing of your personal data in certain circumstances, such as while a dispute about its accuracy is resolved.
Request a structured, machine-readable copy of the personal data you have provided to lucky98, for transfer to another service provider.
Object to processing of your personal data where lucky98 relies on legitimate interest as the legal basis, including for direct marketing purposes.
Where lucky98 processes data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. lucky98 will not discriminate against players who exercise their data rights, and exercising these rights will not affect your ability to use the platform (subject to the minimum data required to operate your account).
The lucky98 platform is strictly for adults aged 21 and above. lucky98 does not knowingly collect or process personal data from individuals under the age of 21. If we discover or are notified that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and return any deposits at our discretion.
If you are a parent or guardian and believe that a minor in your care has registered an account with lucky98, please contact us immediately at [email protected] so that we may take prompt action. lucky98 takes underage gambling extremely seriously and cooperates fully with any investigation into such matters.
lucky98 operates as an internationally licensed online gaming platform. This means that personal data collected from players in Pakistan may be transferred to, stored in, or processed in countries outside Pakistan in connection with our hosting infrastructure, KYC verification partners, and payment processing services.
Where such international transfers occur, lucky98 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Pakistan. These safeguards include contractual data protection clauses with all relevant service providers and a preference for partners operating under internationally recognised data protection frameworks.
By registering a lucky98 account, you acknowledge and consent to this international transfer of your personal data for the purposes described in this policy.
lucky98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or gaming regulatory requirements. Material changes to this policy will be communicated to registered players via email and/or a prominent notice on the lucky98 platform at least seven days before the changes take effect.
The effective date at the top of this document will be updated each time the policy is revised. Your continued use of the lucky98 platform following the effective date of a revised policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised policy, you should cease using the platform and may request account closure in accordance with the process described in our Terms & Conditions.
We encourage all players to review this Privacy Policy periodically to stay informed about how lucky98 is protecting your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lucky98 handles your personal data, please contact our dedicated privacy team:
lucky98 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response to your privacy concern, you retain the right to escalate the matter to the relevant data protection authority or gaming regulatory body in the jurisdiction where lucky98 is licensed.
Now that you know exactly how lucky98 handles your personal information, you can play with confidence. Log in to your account or explore our full game library — your privacy is protected every step of the way.
21+ only. Please gamble responsibly. Questions? Reach us at [email protected]